Where are you located?
The offices are located in Costa Rica, Central America.
How old do I have to be to use your services?
All of our members must be of legal age in the jurisdiction where they reside or from where they contact us. All our members must be at least 18 years of age, but this may vary depending on the place of residence and it is the responsibility of each member to make inquiries. Please remember that in order to make a withdrawal from your account you may be required to submit a valid ID.
How do I open an account on this page?
You can open your account either online by filling out our registration form or you can call us toll-free and speak with one of our representatives. You can choose your password but the account number or Pin will be given to you by us. The registration process only takes a few minutes, but you should take the time to read our terms, conditions and general rules.
What can I do if I have forgotten my account number or password?
You can contact Customer Service toll-free at (1-888) 350-5525. For security reasons, no information will be given via email.
How do I change my password?
If you wish to change your password please contact us via chat or phone at (1-888) 350-5525 and our staff will be able to assist you; you will need to supply your current password and verify your identity by answering a series of questions about your personal information before you can change your password.
How can I update my personal information?
To change your account information (phone, email, address, etc) please contact our customer service department; we will verify your identity and then we can proceed to change the required information.
What currencies do you accept?
At this time we are accepting transactions made only with U.S. dollars (USD).
Do I have to pay taxes on my earnings?
We do not provide information about our customers’ accounts to any third party. It is entirely up to you whether you wish to report your profits or losses to the appropriate authorities according to your jurisdiction.
Is my personal information secure?
For us your security and confidentiality are very important, we strive to ensure the integrity and security of your personal information using the most advanced security technology available in the market. All information transmitted from both bets and deposits is encrypted and handled in the strictest confidence.
We ask for information only relevant to the purpose of providing our service adequately and securely, thus protecting us from risks of fraud. We strive to keep all personal information in an accurate and complete format. There will be no sale or change of personal data that has been provided by our members, including addresses, emails and telephone numbers.
All telephone calls made to or from our customer service will be recorded for security reasons as well as for use in the event of a dispute resolution.
All transactions made via our website are stored for a period of 90 days.
Are there any restrictions to play online with us?
We work under Costa Rican law. To determine the legality of Internet gambling in your jurisdiction you should consult your local legislation, relevant institutions or a qualified attorney.
I am having difficulties with my account. What should I do?
Please contact our customer service team as soon as possible. We offer you the alternatives of sending an email to info@sisepuedesports.com or contacting us via phone (1-888) 350-5525 or chat. Our emails are answered no later than 24 hours after receipt.
WITHDRAWALS
How do I request a payment from my account?
To request a payment please contact our customer service agents, they will guide you through the process and help you choose the best alternative according to your needs. Please note that if you have recently received bonuses all rollover requirements must have been met. Each payment method has different rules and limits, our main interest is to provide you with a fast and easy payment service, please contact us to give you the proper information about the options available.
What information will I be asked for when I request money from my account?
Your account number and password must be provided each time a payment request is made. If this information is not provided or is incorrect the request will not be processed.
How long does it take to process a payment?
How long it takes to receive your payment will depend on the method being used; some methods take as little as 24 hours as others may take as long as 10 business days. However, certain rules and limits apply to each method and that will determine which one is the most suitable for your needs. Please contact our customer service team who will gladly guide you through the process and provide you with the information necessary to take the best payment option.
What is the maximum payment I can request?
The maximum payment in a period of 7 days is $4.000.00 (USD).
Do I have to submit any documentation at the time of my payment request?
We reserve the right to request sufficient documentation to enable us to verify the identity of the customer at the time of the request.
Are there additional charges for multiple payments?
There will be an additional charge of $50.00 (USD) for each request for 3 or more payments in a 7 day period regardless of the method used.
DEPOSITS
What is the minimum deposit required to open an account?
There is a minimum of $25 US to open your account,
How can I make a deposit to my account?
At the moment the deposits are limited to the Bitcoins method or cryptocurrency. However, for your convenience, we are looking for new methods to facilitate this process, we appreciate your understanding in advance, you can contact our Customer Service if you have any questions.
What is the verification process?
The verification process is a fraud prevention measure in which our risk and fraud department contacts our customers to confirm that the name and address registered is valid, correct.
SPORTS
What’s the minimum to play?
Although it depends on each game, the general rule is that to play online is a minimum of $5.00 and by phone a minimum of $50.00 per call.
How long does it take to credit a wager’s funds?
Bets are scored immediately upon receipt of official results at the end of each game. The balance is credited to your account accordingly shortly thereafter.
I have a discrepancy with a wager, what procedure should I follow?
In the case of a wager that was placed via telephone, the recording serves as a basis for verifying the information that was submitted during the call; this is why it is the customer’s responsibility to listen carefully when the operator repeats the plays made and be completely sure before confirming the ticket since once confirmed no changes or claims are accepted.
The same principle applies to the bets made by the Internet site, each player must verify the information before confirming the bet in the system. All bets are Final. In case of dispute, the player accepts that the information appearing on each ticket is the official information. No claims are accepted after 3 days.
Can operators provide me with information about the results of a match?
No. Operators are exclusively for taking bets and are not allowed to provide information about a match.
Can I review my daily or weekly results online?
If results up to 14 days appear online. If you require additional account information please contact us.
How do I buy points?
You can buy points online only for direct bets. If you wish to place a combined bet and buy points you must call for an operator to take your bet over the phone.
To buy points online:
Select the game you want to bet on, click “create”, if the game you selected is not restricted and you have the option to buy points a Buy/Sell Points menu will be displayed, click on the line you want and enter the amount, confirm with your password and submit the bet.
